At Dima Tech Spark Services , we take the security and privacy of our customers seriously. This Security Policy explains the measures and practices used to help protect our website, customer information and transactions.
1. Secure Transactions
Payments made through our online store are processed using secure payment services provided by authorised third-party payment providers.
We do not intentionally store your complete payment card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its security practices and applicable requirements.
2. Shopify Platform
Our online store is hosted and operated using the Shopify platform.
Shopify provides the underlying ecommerce infrastructure and security measures used to help protect online stores, transactions and customer information.
Your payment may also be processed through third-party payment providers available through Shopify.
3. Protection of Personal Information
We take reasonable measures to protect personal information that we collect through our website against:
- Unauthorised access;
- Unauthorised disclosure;
- Loss;
- Misuse;
- Alteration; and
- Destruction.
Access to information is limited to people and service providers who reasonably need it to operate the store, process orders, provide services or perform related business functions.
4. Account Security
Where your account requires a password, you are responsible for keeping your login credentials confidential.
You should:
- Use a strong and unique password;
- Avoid sharing your password with others;
- Log out of your account when using a shared device; and
- Notify us if you believe your account has been accessed without your permission.
We will never ask you to provide your password through an unsolicited email or message.
5. Website Security
We take reasonable steps to maintain the security and integrity of our Website. However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.
You acknowledge that using the internet involves some inherent security risks.
6. Fraud Prevention
We may use reasonable security and fraud-prevention measures to identify suspicious or unauthorised transactions.
An order may be delayed, reviewed, declined or cancelled where we reasonably suspect fraudulent activity or unauthorised use of a payment method.
Where appropriate, we may contact you to verify information relating to an order.
7. Third-Party Services
Our store may rely on third-party providers for services such as:
- Payment processing;
- Website hosting;
- Ecommerce infrastructure;
- Email communications;
- Analytics;
- Customer support; and
- Delivery of digital products.
These providers may process information in accordance with their own privacy and security policies.
We select service providers with reasonable consideration for security and reliability, but we are not responsible for the independent security practices of third-party services.
8. Personal Information and Privacy
Security measures are only one part of how we handle personal information.
For more information about what personal information we collect, why we collect it, how we use it and the rights available to you, please refer to our Privacy Policy.
9. Security Incidents
If we become aware of a security incident affecting personal information, we will take reasonable steps to investigate, contain and address the incident.
Where required by applicable law, we will notify affected individuals and/or relevant authorities.
10. Reporting a Security Concern
If you believe you have discovered a security vulnerability, unauthorised access, suspicious activity or another security issue involving our Website, please contact us as soon as possible.
Security contact: Dimatechspark@gmail.com
Please provide as much relevant information as possible, including the affected page or service and a description of the issue.
Please do not attempt to access, modify, delete or obtain information belonging to other customers.
11. Policy Updates
We may update this Security Policy from time to time to reflect changes to our business, technology, services or legal requirements.
The latest version will be published on this page together with the updated date.
12. Contact Us
If you have questions about this Security Policy or our security practices, please contact us:
Business name: Dima Tech Spark Services
Email: Dimatechspark@gmail.com
Telephone:
Country: South Africa