At Dima Tech Spark Services, we are committed to providing quality digital courses and a positive customer experience. Our products include online creative courses such as digital illustration, watercolor, hand lettering and mixed-media art.
1. Contact Us Before Initiating a Chargeback
If you believe there has been an error with your purchase, payment, or access to a course, please contact us first so that we can investigate and resolve the issue.
We encourage customers to give us the opportunity to address any concerns before contacting their bank or payment provider.
2. Unauthorised Transactions
If you believe a transaction was made without your authorisation, please contact us immediately. We may request relevant transaction information to help investigate the matter.
Where appropriate, we will work with the customer and the relevant payment provider to resolve the issue.
3. Duplicate or Incorrect Charges
If you have been charged more than once for the same purchase or believe you were charged an incorrect amount, please contact us with your order details.
After verification, we will investigate the transaction and, where appropriate, arrange a refund or correction.
4. Digital Products and Course Access
Our courses are digital products. Once a customer has received access to or downloaded digital course content, the product may be considered delivered.
Customers who experience technical problems accessing purchased content should contact us so that we can assist with resolving the issue.
5. Fraudulent or Abusive Chargebacks
We reserve the right to investigate chargebacks that appear to be fraudulent, unauthorised, duplicated, or otherwise inconsistent with the customer's purchase history.
Where appropriate, we may provide relevant transaction and order information to the payment processor, bank, or financial institution handling the chargeback investigation.
6. Refunds
Refund requests will be handled in accordance with our applicable refund and cancellation terms. Customers should contact Dima Tech Spark Services before initiating a chargeback where possible.
7. How to Contact Us
For questions regarding a payment, order, course access, refund, or potential chargeback, please contact Dima Tech Spark Services through the contact details provided on our website.
Dima Tech Spark Services
Website: https://dimatechspark.co.za/
We aim to respond to payment-related enquiries as promptly as possible and work with customers to resolve legitimate concerns fairly.
8. Policy Updates
Dima Tech Spark Services reserves the right to update this Chargeback Policy when necessary. Any updated version will be made available through our website.