1. Digital Products and Online Courses
Our store primarily offers digital educational products and online courses.
Because digital products may be delivered or made available immediately after purchase, refund eligibility may be limited once digital content has been accessed or delivered, where permitted by applicable law.
However, we will consider refund requests fairly and in accordance with applicable consumer-protection laws.
2. Refund Requests
If you believe you are entitled to a refund, please contact us as soon as possible at:
Email: Dimatechspark@gmail.com
Please include:
- Your full name;
- Order number;
- Email address used for the purchase; and
- The reason for your refund request.
We may ask for additional information reasonably necessary to assess your request.
3. Technical Problems
If you cannot access a purchased digital product because of a technical problem caused by our service, please contact us.
We will first make reasonable efforts to resolve the problem and restore your access.
If we are unable to provide the purchased product or otherwise resolve the issue, a refund or other appropriate remedy may be provided where required by applicable law.
4. Duplicate or Incorrect Charges
If you believe you have been charged more than once for the same purchase, please contact us with your order details.
After verifying the transaction, we will correct any confirmed duplicate charge and provide a refund where appropriate.
5. Unauthorised Transactions
If you believe a purchase was made without your authorisation, please contact us immediately.
We may request information necessary to investigate the transaction. You should also contact your bank or payment provider where appropriate.
6. Change-of-Mind Refunds
Unless otherwise required by applicable law, we do not guarantee refunds simply because a customer changes their mind after purchasing a digital product or accessing course content.
Nothing in this policy removes or restricts any consumer rights that cannot legally be excluded.
7. Refund Approval
If your refund request is approved, we will generally issue the refund to the original payment method used for the purchase.
The time it takes for the refunded amount to appear in your account may depend on your bank, card issuer or payment provider.
8. Sale and Promotional Purchases
Products purchased during promotional periods may be subject to the same refund rules described in this policy unless the applicable promotion expressly states different terms.
A discount or promotional code does not, by itself, remove any rights that you have under applicable law.
9. Consumer Rights
This Refund Policy is not intended to limit any rights you may have under applicable consumer-protection legislation.
Where applicable law gives you a right to a refund, replacement, repair, cancellation or other remedy, those rights will continue to apply.
10. Changes to This Refund Policy
We may update this Refund Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
11. Contact Us
For refund or order-related questions, please contact:
Business name: Dima Tech Spark Services
Email: Dimatechspark@gmail.com
Telephone: 0822427893
Country: South Africa
We will review refund requests and respond within a reasonable period.